Product details
Additional information
🛡️ Warranty & Technical Support
Genuine Products & Expert Remote Assistance
📋 Warranty Policy
- ✅ Cameras & DVR/NVR: Warranty as per manufacturer policy.
- ✅ Hard Disk: Warranty as per manufacturer policy.
- ✅ SMPS/Power: Warranty as per manufacturer policy.
- 🚫 Manufacturing Defects Only: Excludes physical damage, tampering, surges, lightning, or water damage.
- 📦 Exclusions: Consumables like connectors, cables, and adaptors.
💻 Technical Support
We provide comprehensive remote guidance for configuration and mobile app troubleshooting.
- Ship the product to our service center (Courier costs borne by customer).
- We handle the direct follow-up with the brand.
- Service time varies (typical 7–20 days; max 60 days).
- We ship the serviced product back to you ASAP.
📢 Service Notice: BuyCCTVs provides service for the product. Onsite labor for mounting, cabling, or uninstallation must be handled by a local technician. If you require onsite labor from us, it depends on location and technician availability; extra charges apply.
💾 Recording Responsibility: We are not responsible for loss of recorded footage or HDD failure. Customers are responsible for maintaining their own backups.
Commitment to Quality: We deal only with branded products. Brands may change based on market availability, but we never compromise on quality. Model numbers may vary based on the latest upgrades or equivalent specifications.
