06
PRE-CHECK BEFORE COURIER
Warranty request process
1Submit proofOrder/invoice, model, serial label, issue details and clear product/connection photos.
2Eligibility checkBuyCCTVs shares the information with the applicable seller, dealer or manufacturer.
3Courier after approvalIf accepted, the service/dealer address is provided. The customer sends the product at customer courier cost.
4Repair & returnThe seller/manufacturer inspects, repairs or replaces according to its warranty terms and returns the product.
Before submitting
- Keep invoice/order number and purchase date ready.
- Photograph the model/serial label clearly.
- Photograph the complete product, power supply and cable connections.
- Describe indicator lights, error messages and checks already tried.
- Do not courier a product until the address and eligibility are confirmed.
Warranty terms: Approval, repair/replacement and turnaround depend on the seller/manufacturer policy and inspection. Physical damage, water damage, burnt components, tampering and unsupported power conditions may be excluded. Customer-to-service-centre courier charges are borne by the customer unless the applicable policy says otherwise.
CCTV Warranty Request
Submit your purchase and product details for warranty verification, diagnosis and service tracking.
1 Submit evidence 2 Verification 3 Diagnosis 4 Resolution
Before you submit
BuyCCTVs order/invoice, product serial number, serial-label photo and clear photos of the product condition.
Approval is subject to purchase verification and manufacturer/service-centre inspection. Physical, liquid or voltage damage may not be covered.
Back up recordings and configuration before service. Storage devices may be reset or replaced during diagnosis.
Trackable service workflow
Submitted → Purchase Verified → Initial Diagnosis → Approved / Details Required → Service in Progress → Ready / Dispatched → Closed
