Privacy Policy

1. Scope

This policy applies to personal data handled through buycctvs.com, our customer-support channels and order fulfilment. By using the website, you acknowledge the practices described here. Where consent is required by law, we will request it separately.

2. Information we collect

• Identity and contact details such as name, email, phone number, billing and delivery address.
• Order, invoice, product, payment-status, return, refund and support records.
• Account details and information you provide through forms, email, calls or WhatsApp.
• Technical information such as IP address, browser/device data, cookies, referring pages and website activity.

We do not store complete payment-card details. Payments are processed by the payment provider selected at checkout.

3. How we use information

• To process payments, confirm orders, deliver products and provide invoices.
• To provide product guidance, warranty, return, refund and customer support.
• To prevent fraud, secure the website, comply with tax/accounting duties and resolve disputes.
• To improve the website, catalogue and service; and send marketing only where permitted, with an opt-out option.

4. Sharing and service providers

We share only the information reasonably needed with payment gateways, banks, hosting/technology providers, analytics services, professional advisers and independent courier or last-mile partners. We may also disclose information when required by law, to protect legal rights, or during a lawful business transfer. We do not sell personal data.

5. Cookies and choices

Cookies help keep the cart and account working, remember preferences, measure traffic and improve performance. You can restrict non-essential cookies in your browser, though some website functions may then be unavailable.

6. Retention and security

We retain information only as long as reasonably required for orders, support, warranty, legal, tax, fraud-prevention and dispute purposes. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

7. Your requests

Subject to applicable Indian law, you may ask to access or correct your personal information, withdraw consent where processing depends on consent, request deletion where retention is no longer legally required, or raise a grievance. We may verify your identity before acting on a request.

8. Children, external links and updates

Our store is not intended for children to purchase independently. External websites have their own privacy practices. We may update this policy when our services or legal duties change; the revised date will appear at the top.

Contact and grievance support

For an order, return, refund, delivery or privacy concern, contact us with your order number and supporting details.