CCTV Buying, Delivery & Support FAQs

BuyCCTVs.com is an online CCTV sales and customer-support platform operated by ANU ASSOCIATES in Coimbatore, Tamil Nadu. We help customers compare security products, place orders online and receive product-selection and setup support.

Business GSTIN: 33AUHPA8512C1Z9. You can read the complete How BuyCCTVs Works guide.

We source products through reputed CCTV dealers and distribution channels across India. The fulfilment source can vary by brand, model and destination so that an available product can be supplied at the current listed or confirmed price.

Our catalogue is intended for genuine branded and clearly identified OEM products sourced through established supply channels. Brand warranty and service terms vary by product, so check the individual product page and retain your invoice and serial number.

The website shows the latest available catalogue price and stock information, but final availability is verified during order processing because distributor inventory can change quickly. If an ordered product cannot be supplied as described, we will contact you about an appropriate alternative or cancel it with an eligible full refund.

Start with the location, indoor or outdoor use, required night vision, image resolution, lens coverage, wired or wireless connection and whether you need audio, 4G or solar operation. Use our CCTV camera buying guide or ask for pre-sale help before ordering.

Match the technology and protocol first: HD analogue cameras require a compatible DVR, while IP cameras require a compatible NVR or network setup. Also check supported resolution, channel count, incoming bandwidth, PoE requirements, audio support and storage capacity. Send us the exact recorder and camera model numbers if you need a compatibility check.

Yes. Use the free CCTV quotation builder for a matched product recommendation, the CCTV layout planner to estimate camera positions and cable length, or request a site visit where service is available.

Yes. Contact us with the product link or model number, installation location, camera count and recording requirement. Pre-sale guidance is available by WhatsApp, phone or email during business hours: Monday–Saturday, 9:00 AM–7:00 PM.

Yes, an invoice is provided for eligible completed orders using the billing details supplied at checkout. Enter the correct legal name, address and GSTIN before placing the order if you need a business GST invoice.

Secure payment methods currently available for your order are displayed at checkout through the active payment gateway. Options may include UPI, net banking, debit or credit cards and supported EMI methods, depending on the order, device and gateway availability.

Yes. We ship to serviceable PIN codes across India. Standard shipping is currently free unless a different charge is clearly shown at checkout or agreed for a special order.

Orders are normally dispatched after payment and stock verification. Estimated delivery is generally 2–7 business days, depending on availability, destination, courier capacity, weather, holidays and operating conditions. Delivery dates are estimates rather than guarantees.

Tracking details become available after dispatch. Use the order tracking page with the requested order information, or check the order history in your account. Contact support with your order number if tracking stops updating.

Contact us as early as possible. Before dispatch, cancellation or a change may be possible if the order has not been packed, handed to a courier or specially procured. An order normally cannot be cancelled while in transit. See the Cancellation Policy for the current terms.

Report the issue promptly with your order number, clear photos and an unboxing video where available. Do not install, alter or send the product back without approval. We will review the case and provide troubleshooting, replacement or return instructions as applicable.

Request an eligible return within 7 calendar days of delivery. Eligible reasons include a product damaged or defective on arrival, the wrong product, a material difference from the listing or a stated missing item. Product condition and the reason for return affect eligibility. Read the complete Return Policy before sending anything back.

Refunds are normally initiated within 5–7 business days after the returned product reaches us and passes inspection. The refund goes to the original payment method, and the bank or payment provider may take additional time to credit it. See the Refund Policy.

Warranty coverage and the service process depend on the brand and model. Keep the invoice, product serial number, original packaging and accessories. Use the warranty service request page with the order and product details so we can guide you to the correct support route.

We provide pre-sale product guidance and remote assistance for compatible camera, recorder, app and remote-viewing setup. On-site CCTV installation, repair and AMC services depend on location and technician availability.