If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@buycctvs.com (Monday to Saturday, 10AM to 8PM )

In case of cancellation before shipment, we process the refund within 2 to 3  business days after receiving the product received

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. (Shipping Charges Apply)

• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 3 to 5 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For Direct Bank Transfer ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through  coupons, which can be used during future purchases.

Contacting us

If you have any questions, concerns, or complaints regarding this return policy, we encourage you to contact us using the details below:

https://buycctvs.com/contact-us-1/
support@buycctvs.com

This document was last updated on Feb 26, 2024